Selling your home

There are many ways in which we can market your home, and our exceptional, personal service allows us to tailor our marketing strategy to suit your needs. Digital marketing is often a key component of generating exposure, and our design-led website, social media sites and presence on property portals such as Rightmove and Zoopla, will ensure that your home is seen by the right people.

We also find that a sales board is a particularly effective tool in creating publicity, and ours are frequently used with great success. Our prime high street location means we have a prominent window display – our hub location on Whiteladies Road is the perfect spot for passers-by to pause for a glance at our window and often come in to ask for more details.

Regardless of the marketing approach we adopt together, the visual representation of your home is of great importance as buyers, above all us, respond to clarity, quality and detail. That is why we work with Bristol’s very best property photographers to produce outstanding imagery and videography, and is why we also arrange professional floorplans and EPCs for our carefully curated brochures and digital listings. Presentation is key and our goal is to ensure that your home is always shown in its very best light.

As we are one of Bristol’s largest independent estate agents, we proudly have a large, strong and ever-growing database of serious buyers looking for their next home. This is an extraordinarily valuable resource. In addition to the many local buyers that we are in contact with, we also sell to significant numbers relocating from all parts of the country, including many London buyers and an increasing overseas list. This demonstrates that not only do we have a high, well-respected local profile, but that we also have regional, national and international marketing reach.

Thanks to our exceptional service, we are frequently in touch with our buyers and will personally match our properties to the appropriate interested parties via phone, email, face-to-face and across social media and digital platforms. This allows clients and applicants alike to get the very best service and our warm, friendly yet tenacious approach means no stone will be left unturned.

Whatever the market conditions, to achieve the best outcome in terms of price and the least stressful  experience, you need the best team of people available. As well as those with the right professional skills, we look for people who have a natural aptitude for hard work, excellent customer service, good communication, and who have a mature approach with plenty of common sense and life experience.

Our business is ultimately about people and, whilst we have expert knowledge, that is just the beginning. Each one of the team brings their own individual personality and character into play and we all work exceptionally well together to deal with whatever is necessary to deliver the best service to our clients, with an emphasis on creating and maintaining close working relationships with all concerned.

We consider ourselves fortunate to have a very loyal and competent team. Many of our staff have remained with us for a long time, and this has obvious benefits to our clients and our business, including those of continuity and experience.

Our friendly and personal service is dedicated to getting the very best results for our clients and we work hard to achieve this. We like to be professional, straightforward and business-like but always approachable, proactive and supportive. Whilst we are very proud of our reputation and much of our business comes through personal recommendation and word of mouth, we are never complacent.

Uncomplicated and reliable excellence is what we aim for. Doing the simple things well; being positive and helpful, courteous and respectful. Attention to detail is of vital importance, as is a transparent and open approach. We always return phone calls and emails as promptly as possible, with frequent communication being something that we strive for.  Intelligent, thoughtful guidance, support and advice is always given with empathy and consideration. We accompany all viewings and give reliable, constructive feedback for our vendor clients. We pride ourselves on our high quality promotion and marketing of all our properties. We are expert negotiators and are highly skilled at effective sales progression. We truly believe that this is why we continuously deliver outstanding results.

Above all, the innate desire to help people and striving always to provide the best possible service for all our clients is at the core of everything we do. It drives the range, delivery and style of our services and who we employ. For all our team, going the extra mile is not the exception, it is what comes naturally.

Integrity and dependability is at the very heart of our company and our clients always come first. We believe in fair play and honesty, and we listen carefully as we recognise that every client has differing needs. Because we have such a broad range of experience, expertise and local knowledge, we are able to tailor our service to best meet each client’s requirements and give the advice that is in their genuine best interests.

Not everything in life goes to plan, but whatever the situation or market conditions, whether straightforward or complicated, you can be sure that we will find the best course of action to solve the problem – and we have a long and reliable track record to prove it! Working successfully through the three major property market recessions and many boom markets has provided us with a deep well of experience and acumen that consistently benefits our clients by enabling us to deliver effective solutions to problems that might otherwise hinder or prevent a sale.

This professional background and know-how has been built up over many years, and in combination with our specialist local market knowledge and desire to genuinely help people, has earned us a reputation for outstanding service, expert advice and results that people respect and value highly.

When selling with us, you will have the support of a team of people who are passionate about Bristol. Put simply, we love where we live and where we work. The vast majority of us have our homes in and around the areas we serve and have lived here for decades. This means that we intimately know and understand our local communities, allowing us to provide a personal insight into the things that make each neighbourhood tick.

As a result, we have a unique insight into the local property market. We have our finger constantly on the pulse and this local market intelligence and know-how gives us significant advantage in achieving the objectives of our clients.

Our family business is privately owned by the directors and is not a franchise or part of a corporate chain. This allows us to devote 100% of our time and effort to our clients as we are not constrained or distracted by corporate objectives and bureaucracy.

All the directors are fully involved at grass roots level and we are able to detect and respond immediately to any changes in market conditions that have consequences for our clients without having to wait for guidance from ‘on high’ that may or may not be appropriate to local conditions. This enables us to keep our clients one step ahead.

As independents, we can also offer a personalised service tailored precisely to each client’s needs with a service that is warm, professional and responsive with our clients’ interests remaining paramount.

Our independence, professional qualifications and range of expertise and experience enables us to impartially recommend other property-related services such as solicitors, surveyors and financial/mortgage advisers based on genuine personal and client experience.

We ensure that we continue and extend the high standards we aspire to by on-going professional training and development.

We are members of, and fully regulated by, the Royal Institution of Chartered Surveyors (RICS), who many consider the leading professional body of the property world, the National Association of Estate Agents (NAEA) and The Property Ombudsman Scheme (TPOS).

All three organisations require us to follow strict rules of professional conduct so your business with us is in safe hands and, in the unlikely event that you ever have a problem that you were not able to resolve with us directly, the TPOS provides an impartial external redress scheme.

These professional bodies are the industry’s leading organisations and we like to maintain the highest professional standards by conforming to their guidelines. We believe it is a clear sign that you are dealing with a thoroughly reputable and respected agent.

One of the most satisfying aspects of our job is the positive feedback we are awarded from our clients. The kind letters, cards, emails and notes we receive speak for themselves about the type of service we provide, the results we deliver and the support and expertise we can offer.

If you would like to know what we are like – really like – then allow some of our previous clients to have their say. To read their thoughts in their own words, please click here.